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Pages: "Didn't arrive" and resending
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"Didn't arrive" and resending

What falatu does when someone comments that the DM didn't arrive, and when it becomes your job.

Sometimes the DM goes to Message requests and the person doesn't see it. They come back to the post and comment "didn't arrive". falatu gets it and sends it again.

What counts as "didn't arrive"

Short comments like "não chegou", "ainda não recebi", "não veio nada", "chegou não" or "cadê o link?" (Portuguese for "didn't arrive", "still haven't got it", "nothing came", "never came" and "where's the link?").

What it sends

falatu replies to the comment ("sent it again to your dm 📩") and sends again, as a private reply to that new comment, the step the person is missing:

  • already got the link → the link again;
  • hadn't tapped the button yet → the request for a tap again;
  • was at the follow request → the follow request again.

Limit

Once per person per automation every 24 hours. If they complain again within that time, the comment goes to Needs you, so you can see what's going on.

It only works when the automation is Active.

Still stuck? Write to hello@falatu.ai and we will get back to you.